Refund policy

Refund and Return Policy

At ellaLDN, we are committed to your satisfaction and the quality of our products. Our Refund and Return Policy explains how we handle returns and refunds. Please read this policy carefully before making a purchase.

Returns:

  1. General Returns: We do not accept returns for reasons such as change of mind or sizing issues. To ensure a smooth shopping experience, review product descriptions and sizing guidelines prior to ordering.

  2. Special Circumstances: In exceptional cases, such as receiving a damaged or defective item, please contact our customer service team at vgretailbrands@gmail.com within  5DAYS  of receiving your order. Returns will be assessed on an individual basis.

Refunds:

  1. Eligibility: Refunds will be considered only in approved special circumstances where a return is required.

  2. Refund Process: If your return is approved, we will initiate the refund within 5 DAYS  business days of receiving and inspecting the returned item. Refund amount will be credited in your account within 24 hrs after initiating refund.

  3. Refund Amount: The refund will cover the full purchase price, excluding any shipping charges or applicable discounts.

Items Not Eligible for Returns or Refunds:

  • Sale or discounted items.
  • Customized or personalized items.
  • Items damaged due to mishandling by the customer.

Return Process:

  1. Contact our customer service team at vgretailbrands@gmail.com or  Explain the reason for the return and receive further instructions.

  2. If your return is approved, you will be provided with guidance on packaging and shipping the item back to us.

  3. Items must be returned in their original, unused, and undamaged condition, including all original packaging and tags.

  4. After we receive and assess the returned item, we will determine its eligibility for a refund.

Contact Us: If you require assistance or have inquiries, kindly reach out to our customer service team:

Physical Address: Venkateshwara Garments Rajarampuri 2 Lane Kolhapur

Policy Changes: ellaLDN reserves the right to modify or update this Refund and Return Policy. Any changes will be posted on our website.

We appreciate your understanding of our refund and return policy. Your satisfaction is a priority for us, and we are here to assist you throughout the process.

ellaLDN Venkateshwara Garments Rajarampuri 2 Lane Kolhapur Email: vgretailbrands@gmail.com Phone: [8412806000]